Please note, once the order is placed, the product can be exchanged (for only Indian customers and non-customized orders) if the customer is not satisfied. Return Refund and Exchange for the product is not applicable for
International orders (Because of high shipping cost and insurance)
Custom orders (Because the bansuri becomes non-usable for other customers)
For all other orders, there is a 7 days replacement guarantee only refund not allowed for any order.
For initializing the replacement process, please inform us immediately about the same by email –[email protected].com and exchange the product back to the given address in original condition and original packing within 3 business days of receiving the product.
If the order was placed by mistake, we should be informed immediately about the same before the packet is dispatched which usually happens within 24 hours of the purchase. You can reach us by writing to us at [email protected] or call us at Mob: +91 9006821896
If we are informed in time for an order made due to an error, and the cancellation is requested before the product is dispatched, we will refund entire paid amount for the product within 7 business days.