>>Terms and Condition

  • The shipment will ship in next business days and the customer will get the tracking no. and courier company website.
  • If the bansuri order is customized by the customer, it takes at least 5-7 business days for the order to ship.
  • If the shipment is stuck in custom clearance, then the company is not responsible for the late shipment, but we will try our best to solve the problem.
  • A customised and clearness sale order can not be cancelled, refunded or exchanged. An order is considered a customised order if you request any change in the original manufacturing process including any extra engraving requests.
  • Actual product will not look exactly like the product in the picture. Bamboo flutes are made from naturally occurring bamboo plants, making every bamboo unique. Every bamboo has its own diameter, weight, strength and appearance, making it almost impossible to make two flutes that look alike. What we can control is pitch, scale and frequency of the flute, and every flute that Punam Flutes sells is absolutely perfect in these parameters.
  • If the shipment delivery is delayed because any of the following reasons, the company is not responsible –
    • War, rebellion, tumult, political disturbance, insurrection.
    • Lockdown, strikes, riots, civil commotion.
    • Epidemics, quarantine, land slips, floods, frost or snow, bore tides, bad weather.
    • Accidents at the wharf;
  • But the company will try its best to deliver the product to you as soon as possible.